Policies

To serve our patients safely and efficiently, Pediatric Services 360 provides several convenient options for requesting prescription refills. Families may:

• Call our prescription line
• Call the office and leave a message with the nurse
• Send a secure message to the nurse through the patient portal

Please allow up to 5 business days for prescription refills to be processed. Some medications require an original written prescription and must be picked up in person at our office.

When requesting a refill, please provide:

• Your child’s full name and date of birth
• The full name of the medication, including dosage and directions
• The pharmacy name and location
• A reliable call-back number

These steps help us ensure accuracy and avoid delays in your child’s care. We appreciate your cooperation and partnership in keeping prescriptions safe and timely.

Everyone's Time is Equally Valuable.

At Pediatric Services 360, we value the time and commitment of every family we serve. To ensure we can provide timely care for all patients, we follow a clear appointment and cancellation policy.

• Cancellations & No-Shows: Families are responsible for notifying our office at least 24 business hours before a scheduled appointment. Please note that weekends and holidays are not considered business days. Any missed appointment or late cancellation with less than 24 hours’ notice will result in a $50 fee. While this fee is standard, we understand that unexpected situations arise and may rescind it on a case-by-case basis.
• First Visits: A parent or legal guardian must accompany a child to their first appointment. After the first visit, we may see patients age 16 and older without a parent present, provided they bring a written authorization signed by a parent or guardian.

We appreciate your understanding and cooperation with these guidelines. Following them helps us stay true to our mission of delivering excellent, compassionate care to every child while respecting the needs of all families in our practice.

At Pediatric Services 360, we are committed to helping families navigate the financial side of healthcare with clarity and integrity. To make the process as smooth as possible, we ask that you please review the following guidelines:

• Newborn Coverage: Most insurance companies require that your newborn be added to your policy within the first 1–2 weeks after birth. Failure to do so may result in out-of-pocket expenses due to lack of coverage. We encourage families to contact their insurance provider promptly after delivery to avoid unexpected costs.
• Co-Pays, Deductibles & Co-Insurance: Your insurance requires that all co-pays, deductibles, and/or co-insurance amounts be paid at the time of service.
• Insurance Cards: Please be prepared to show your child’s current insurance card at every visit. This helps us file claims accurately and avoid billing delays.
• Payment Responsibility: Unless advance arrangements have been made, payment is required at the time of the visit, regardless of who brings your child in for the appointment.

Our billing team is here to support you and answer any questions about insurance coverage or payment responsibilities. Working together helps us maintain our focus where it belongs—on delivering trusted, compassionate care for your child.

At Pediatric Services 360, protecting your child’s health information is not only our legal responsibility—it’s part of our commitment to integrity and trust. We are required by law to maintain the privacy of your protected health information (PHI) and to provide you with this notice so you understand how your information may be used and shared.

We collect both written and electronic information in order to provide high-quality care, administer our business, and deliver services and resources that matter to our patients. To keep your information safe, we maintain strict physical, electronic, and procedural safeguards that meet or exceed state and federal standards. These measures are in place to protect against risks such as loss, misuse, or unauthorized access to your personal health information.

The HIPAA Privacy Rule also grants you important rights:

• To be informed about how your health information may be used or disclosed.
• To know about the privacy practices of your health care providers and health plans.
• To understand your rights regarding your personal health information.

If you have any questions about your privacy rights or how Pediatric Services 360 safeguards your information, our team is always here to help.

At Pediatric Services 360, our goal is always to build long-lasting, respectful relationships with the families we serve. In rare circumstances, however, it may become necessary to end the physician-patient relationship.

Termination from our practice may occur if:

• Communication expectations are not met. When communication between families and our team is not effective, it can impact the quality of care. In these situations, we may determine it is in everyone’s best interest to discontinue care in order to avoid further misunderstandings.
• Financial obligations are not met. Failure to meet financial responsibilities to the practice may also result in termination.

If termination becomes necessary, it will include all siblings or step-siblings living in the household.

While this is never a decision we make lightly, our commitment to integrity, compassion, and excellence requires that we maintain professional relationships built on trust and mutual respect.

At Pediatric Services 360, we believe vaccines are one of the most important tools in protecting children’s health and the well-being of our community. Our providers strongly recommend that newborns receive the hepatitis B vaccine in the hospital, and we encourage families to stay up to date with all recommended immunizations.

By registering with our office, families acknowledge their commitment to vaccinating their children according to the guidelines set by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). Our Vaccine Policy follows the schedule recommended by these organizations, which can be reviewed on our Immunization page.

At this time, all slots for unimmunized children are full, and Dr. Albino’s panel for families who choose not to vaccinate is closed. We appreciate your understanding and partnership as we work together to keep your child—and our community—healthy and safe.