Partnering in Your Child’s Care

At Pediatric Services 360, we believe in the power of vaccines to prevent illness. Our providers continuously review up-to-date research and safety data to ensure vaccine recommendations are informed and evidence-based. Vaccines are discussed  during appointments, allowing time for questions and informed decision making. 

At Pediatric Services 360, we work hard to prevent the overuse of antibiotics. Our providers follow evidence-based guidelines and take time to educate families about when antibiotics are truly needed. For example, a green nasal drainage does not always mean an antibiotic is the best choice.

Because your child’s safety is our priority, we do not routinely prescribe antibiotics over the phone. Instead, we carefully evaluate each child and prescribe antibiotics only when we believe it is the most appropriate treatment.

At Pediatric Services 360, we work hard to provide comprehensive pediatric care and serve as your child’s trusted medical home. We ask that families contact our office first before seeking specialty care or visiting urgent care. This allows us to either provide care directly or guide you to the most appropriate specialist while coordinating every step of your child’s care.

If your child does see a specialist, please request that their report be sent to our office. Keeping your child’s medical record complete and up to date helps us provide the safest, most effective care.

At Pediatric Services 360, we use technology to make your family’s experience efficient and connected. Families are encouraged to use our website and patient portal to manage care and stay informed.

We also use technology for patient questionnaires, which makes visits smoother and more thorough. After each appointment, your child’s visit summary is delivered directly to the patient portal, keeping important information organized and easy to access.

At Pediatric Services 360, we make every effort to meet the needs of our patients by offering both routine well visits and same-day sick visit appointments. While we do not accept walk-in visits, we reserve appointment slots each day so that children who become ill can be seen promptly.

To ensure the most efficient care, we recommend calling ahead to schedule an appointment. Please review our office hours to confirm they work well for your family’s needs.

At Pediatric Services 360, your child’s health is our priority—day and night. We have a provider on call 24 hours a day, 7 days a week, 365 days a year. If your child has an urgent medical concern outside of office hours, call our main number and you will be connected with the on-call provider for guidance.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

To help your visit go smoothly, please be sure that Pediatric Services 360 participates with your insurance plan before your appointment.

Because coverage varies by policy, families are responsible for understanding their insurance benefits. Please bring your insurance card to each visit and be prepared to pay any required copays at the time of service, when the child is brought by the parent or another caregiver. 

Our billing team is happy to help with general insurance questions, but for specific coverage details, we recommend contacting your insurance provider directly. While we always aim to prevent surprises, we are required to bill insurance plans according to federal guidelines and the services provided.

Please read our Insurance Policy for more information regarding insurance.

At Pediatric Services 360, all insurance co-pays are due at the time of service. If you anticipate difficulty making a payment, please contact our billing department before your visit to discuss options.

By addressing payment needs in advance, we can keep your child’s care running smoothly and avoid unnecessary stress during appointments. Our billing team is always here to help families navigate insurance and payment questions with understanding and integrity.

At Pediatric Services 360, all visits require a scheduled appointment. We do not accept walk-ins, as this helps us give every child the time and attention they deserve.

• Sick Visits: Call our office to speak with our triage staff, who will listen to your concerns and schedule the right type of appointment. We also reserve same-day appointment slots for sick children, so please call us when your child is ill and we’ll do our best to see them promptly. In some cases, an appointment may not be necessary—our staff can advise you directly or review your child’s situation with a provider and call you back. If our nurse is assisting another family when you call, please leave a message and you will receive a prompt return call.
• Well Visits: Routine check-ups can be scheduled through our well visit line and may be booked up to one year in advance.

At Pediatric Servies 360, we makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.  To keep care running smoothly for all families, we ask that you arrive on time and notify us promptly if you need to cancel.

• Cancellations & No-Shows: Please give at least 24 business hours’ notice for cancellations (weekends and holidays are not business days). Missed or late-canceled appointments may result in a $50 fee, though exceptions may be made in special circumstances.
• Grace Period: We allow a 7-minute grace period for late arrivals. After that, your child’s appointment may need to be rescheduled.

These guidelines help us respect everyone’s time and provide excellent, timely care.